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Refund policy

Returns and Refund Policy

Last updated: 9 October 2026

Right of withdrawal

Consumers may notify their withdrawal within 14 days of delivery of the order, without having to give a reason.

The request must be sent to support@lacremapura.com, stating your name, the email address used for the purchase, the order number and the products concerned.

Condition of the products

For hygiene and health protection reasons, sealed food products can be returned for a change of mind only if:

  • they have not been opened or used;

  • the seal is intact;

  • the product is complete and has been stored correctly;

  • the original packaging is intact.

The right of withdrawal for a change of mind no longer applies once the seal of the food product has been opened after delivery.

This limitation does not apply to products that arrive defective, damaged, with a broken seal or different from those ordered.

How to return a product and who pays

Returns are made by shipment. Before sending the product back, the customer must contact support@lacremapura.com to receive instructions and confirmation of the return address.

In the case of a simple change of mind, the customer arranges the shipment and bears its cost. No handling or restocking fees are charged.

If the product is defective, damaged or incorrect, the costs necessary for the return are borne by LACREMAPURA.

Refunds

In the case of a valid withdrawal, the refund is issued within 14 days of notification of the withdrawal. The refund may be withheld until the returned products are received or until proof of shipment is provided.

The refund is made using the same payment method as the order, unless otherwise agreed with the customer. The cost of the initial standard delivery is also refunded, as provided by law.

Exchanges

We do not offer a general product exchange service. For defective, damaged or incorrect products, the remedies provided by the statutory warranty apply, including, where appropriate, replacement or refund.

Seller and contact details

PASQUALITY FOOD DI SCARANO PASQUALE
Trade name: LACREMAPURA
VAT number: 03147220358
Email: support@lacremapura.com